Internet service providers communicate with customers about installations, packages, payments, technical support, outages and account-related questions. A professional phone experience can therefore be an important part of customer communication.

Skiza Tunes for Internet Service Providers in Kenya allow ISPs to use their call-waiting period to communicate a concise branded message.

Your recording can mention your ISP’s name, internet packages, service areas, customer support information or a short slogan.

Highlight Internet Packages

Internet providers often offer different packages for homes, businesses and institutions. A Skiza Tune can highlight one or two key offerings.

For example:

“Thank you for calling FastNet Kenya. We provide reliable home and business internet solutions across Nairobi. Please hold while our customer service team assists you.”

This type of message introduces the company without overwhelming the caller with information.

Promote Your Coverage Area

Location can be especially useful for local and regional ISPs. If your company serves particular estates, towns or counties, your recording can mention the service area.

This helps callers understand whether the company provides services in their location.

Support Your Customer Service Strategy

Business Skiza can complement other customer communication tools, including your website, social media channels, SMS notifications and customer support systems.

For ISPs with multiple departments or high call volumes, IVR solutions in Kenya can provide additional call-routing functionality.

Create an ISP Business Skiza Tune

A branded call-waiting message gives internet companies another way to communicate with customers without interrupting the normal call process.

Call or Whatsap us on 0741802515 to create a custom audio message for your business line